HireMilan
MP
Milan Polak

Scroll and check: every number has a company, a role and a witness.

Prague based · ready to relocate

Milan. Value. Proof. Bonus.

I make customers succeed with technology, and I brought twelve witnesses to prove it.

Scroll down: every claim comes with the role, the numbers, and the people who saw it happen.

How I create valueSee the proof
Two years inside MicrosoftFour repeatable movesWhy customer successGet in touch

How I create value

One career. Four repeatable moves.

Not a list of strengths. Four patterns repeated across customer operations, program delivery, cloud adoption and partnerships.

THE REPEATING MOVE

Make complexity move in one direction.

I connect portfolios, people, budgets and partners around one thing: the customer's outcome.

HOW I DO IT

  1. 01Turn a strategic priority into a plan the customer agrees with: initiatives, owners, budgets, milestones and measures.
  2. 02Orchestrate internal teams, partners and resources across complex engagements, with clear ownership and risks surfaced early.
  3. 03Keep senior stakeholders and delivery teams aligned through decisions, reviews and a shared view of progress.
100K people reachedMicrosoft country skilling, Czechia and Slovakia
100+ projectsMicrosoft European Government Affairs, Brussels portfolio
20 initiativesDigital skilling programme owned at Microsoft CZSK
13-person teamCountry team aligned as Skilling Program Manager

WHERE THIS SHOWED UP

The move, applied in the real world.

Select any role for the full evidence trail
Microsoft European Government AffairsBusiness Operations Coordinator · Jul 2021 to Oct 2022

Made a complex European policy portfolio operationally controllable.

Managed budgets, forecasts, dependencies, risks, requests, handoffs and reporting across European policy teams.

  • Coordinated 100+ projects
  • Managed a multi-million-euro portfolio
MicrosoftCountry Skilling Program Manager · Nov 2022 to Aug 2023

Took Microsoft cloud and AI skilling to customers, partners and education.

Connected strategy, budgets, execution, partners and impact measurement across cloud, AI and Microsoft 365 learning.

  • Orchestrated initiatives to reach 100,000 impacted people across two countries
  • Coordinated 20 digital-skilling initiatives

Outcome evidence

Eight roles, in order.
Twelve real witnesses.

Pick a role. See the mandate, measurable outcomes and people prepared to stand behind the work.

DecodeMerit logo

DecodeMerit / Oct 2025 to now

Czech Republic

Founder

Built the product, journey and commercial engine, solo.

  1. 0146 customers helped through an AI-driven product
  2. 0293% satisfaction under a pay-only-if-satisfied model
  3. 03Three profitable monthly campaigns
  4. 04Full technology stack built solo

Product, marketing, sales, training, social and technology, built to learn the education business end to end.

Why this role

Built for
customer success.

The role I am going for: Customer Success Account Manager, guiding strategic enterprise customers from promise to realized value. Here is how the record maps to it.

Trusted relationships with senior executives

  • Aligned a 13-person country team at Microsoft CZSK
  • Delivered events and technology demonstrations for senior visitors in Brussels
  • Built 20+ corporate partnerships, from DHL to Mercedes-Benz

Delivery orchestration across teams and partners

  • 100,000 people reached across Czechia and Slovakia
  • 100+ projects coordinated inside one portfolio
  • 20 digital-skilling initiatives owned end to end

Customer health, adoption and value

  • Led retention, monetization and voice-of-customer work in 10 markets
  • 93% customer satisfaction on a pay-only-if-satisfied model
  • 80 to 90% completion for 100+ learners in applied AI

Cloud, AI and Microsoft 365 fluency

  • Country skilling across cloud, AI and Microsoft 365 at Microsoft
  • 100+ learners trained in applied AI
  • An AI product built and run solo, end to end

Beyond the work

Kilometres. A camera.
Teams with stories.

Three things I bring into every team: consistency, an eye for people, and team buildings people talk about for years.

I run

Consistency, long horizons and a stubborn habit of finishing what I start.

I photograph people

Portraits are how I learned to make people comfortable enough to be themselves.

I organise team buildings

Four teams, four stories, and one still unwritten. Explore the field notes below.

CEMS Club: international weekend01 / 05

TEAM FIELD NOTE

CEMS Club: international weekend

Organized an international visit of students from partnering schools to spend 2 days in Prague, with socializing events and educational workshops with our corporate partners.

Next mission

The next mission:
your customers’ success.

Two years inside Microsoft showed me how strategy, partners and delivery connect. Now I want to put that next to your strategic enterprise customers.

milanpolak@me.com+420 731 523 090LinkedIn milan4microsoft.com